PROCESS
ALL YOUR QUESTIONS ANSWERED
Do we have to meet in person to work together?
Not at all! I work remotely with most of my clients, and stay in touch via e-mail or phone. We will kick-off the project with a preliminary consultation, either on the phone or online.
How do we start the process of working together?
We’ll start with a preliminary consultation, either on the phone or online. During this meeting, I will learn more about your design needs, personality and exactly what your business is all about. We will also review any visual or content inspirations you may have: photos, websites, swatches, sketches and so on.
Within a few days of your consultation, I will send you a custom proposal including my recommendations for the project scope: budget, timeline, design phases and final delivery date, if not otherwise specified. After you provide feedback or make any needed changes, we’ll sign an agreement. At this time, a non-refundable 25% deposit is due. The balance of the deposit will be due upon the completion of the project.
How much do your services cost?
I offer two basic packages: Branding Design or Website Design. Pricing for these packages can vary slightly based on your needs, but typically starts at $500 for a branding project. For a full logo/brand design and website development package, pricing starts at $2,000. Individual marketing pieces start at $125 per piece, and go up from there based on the complexity of the project.
Do you offer payment plans?
Absolutely! Typically, with a signed agreement, a non-refundable 25% deposit is due. The balance of the deposit will be due upon the completion of the project. However, I’m always happy to work with you to create a payment plan that suites your budget.
How long does a project take?
Branding projects typically last for 5-7 weeks, depending on what collateral items you need. For projects that include both branding and a website, things usually take 10-12 weeks.
How many rounds of changes do you include?
Typically, an initial contract includes up to 3 rounds of edits. Additions rounds may be included at request, for an additional fee.
Do you offer ongoing website maintenance or support?
I typically do not offer ongoing maintenance services for clients — because I train you to do it yourself! Once your website launches, I hand over the reins and give you full control of your brand new, custom website.
What happens if my site breaks or I need updates?
I do offer emergency maintenance or update services on an as-needed basis. Pricing starts at $85 per hour.
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